privacy policy

Ginlong Technologies Co.,Ltd. is a limited liability company established in accordance with the laws of the People's Republic of China (hereinafter referred to as "Ginlong" or "we").We attach importance to maintaining and protecting users' personal information.We may collect and use your personal information when you use Ginlong’s products and services.This privacy policy is designed to show you how we collect, store, use and share your personal information.We hope that you will read this privacy policy carefully so that you can make appropriate choices when necessary.

By using or continuing to use Ginlong's products and services,, you consent to the privacy practices described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the Ginlong’s Products and Services you use.

What are the informations that we gather from you?

When you use Ginlong's products and services, you may provide us with information about you, including your name, phone number, email address, mailing address, ID number, payment information (if you use Ginlong's products and services to engage in purchases or financial transactions), and product data (including model, serial number, installation address, if you require Ginlong to provide after-sales service), etc.

Your personal information may contain sensitive informations, such as your race, religious belief, personal health status, gender orientation, etc. When you use our products or services, you may upload or publish such sensitive information through public channels.Please handle such sensitive information with care. If you provide your sensitive information on your own initiative, you agree that we will handle your personal sensitive information in accordance with the purposes set forth in this policy.

Why do we collect your personal information?

We collect your personal information for the following purposes

Authenticate your identity to prevent fraud

Identify your technical service requirements

Confirm the products and services suitable for you

Provide products and services according to your requirements

Comply with the requirements of laws and regulations.

Data security

On the technical side, we use certain physical, organizational and technical protection measures to improve the integrity and security of the information we collect and maintain.In terms of system, Ginlong employees should be trained in the knowledge of security and privacy protection to ensure that they understand the importance of data protection. However, based on the inherent defects of the network and operating risks, Ginlong can not guarantee your information is absolutely safe.

How do we use your personal information?

We collect your personal information for the following purposes

Provide you with services

Help us design new products or provide new services to improve our existing products or services

Used for identification, customer service, security, archiving or backup.

Provide you with relevant advertisements.

Invite you to participate in our product or service survey

How do we share your personal information?

We will not share your personal information with any third party other than Ginlong, except as follows:

Under your authorization

Share your information with Ginlong authorized product or service providers to realize "how do we use your personal information?”

Share your personal information within Ginlong internally to realize "how do we use your personal information?

We may entrust other third parties to provide services on behalf of Ginlong and disclose some of your personal information to affiliated companies or partners.We will strictly prohibit affiliates or partners from using the Shared information for other purposes.

In the future, our business may be merged, acquired, transferred and other new circumstances, in this case, your personal information , relevant accounts, products and services you have purchased and etc., will be transferred with the business.

We will not disclose your information that we collect through Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances: 1) Disclose in accordance with the laws and regulations
2) Disclosure required with judicial decisions or legal procedures
3) Disclosure as required by the decision of the government department or the request of other authorized organizations
4) To protect the legitimate rights and interests of Ginlong or its affiliates and other customers (such as paying overdue accounts), etc.
Under the above circumstances, we will record the content, time, reason and the party of such disclosure.

Your Rights and Priviliges

If you would like to view modify or delete your personal information and view our disclosure records, please contact our account manager or distributor. We will inform you of the reason in time if we are unable to provide relevant information.

When you view, modify or delete your personal information, we may require you to authenticate to ensure the security of your account.

In some cases, you have the right to refuse to provide us with certain information, but we may not be able to provide you with certain products, services or information.To protect the interests of both parties, for example, to ensure that your requirements are implemented and to prove that we provide you with the required information, we may monitor your telephone or email exchanges with Ginlong to ensure the quality of our services.

If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us by sending your request to us by email at support@ginlong.com.

If you do not wish us to share your personal information with Ginlong members, please inform us.In this case, we may not be able to provide you with specific products or services due to the lack of information.

If you are a minor, you should obtain the consent and guidance of your parents or guardians to ensure the correct use of our products and services

Some provisions of this privacy policy may not apply to you in accordance with the laws of your territory.This privacy policy does not exclude or limit any rights you may enjoy under local laws.

Cookie Privacy Policy

What are Cookies?
Cookies are small files that websites often store on computer hard drives or mobile devices of their visitors. Cookies are widely used by web site owners to make their web sites operate, work more efficiently, and provide analytic information.

These are the different types of Cookies we and our service providers may use on our Sites:

Essential Cookies. These Cookies are required for the operation of our Sites (for example, to enable you to log into secure areas of our web site). These Cookies enable you to move around the Sites and use their features. Disabling these Cookies will encumber the Sites’ performance and may make the features and service unavailable.

Analytics and Customization Cookies. These Cookies allow us to analyze activities on our Sites and on other sites where we post content in order to improve and optimize the way our Sites work. For example, we may use these types of Cookies to ensure that visitors can easily find the information they are looking for on our web sites. One way we do this is to recognize and count the number of visitors and see how they move around our web site when they are using it. Analytics cookies also help us measure the performance of our advertising campaigns in order to help us improve our advertising campaigns and to optimize our Sites' content for those who engage with our advertising.

Functionality Cookies. These Cookies are used to recognize you when you return to our Sites. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

Advertising Cookies. These Cookies record your online activities, including your visits to our Sites, the pages you have visited, and the links and advertisements you have clicked. One purpose of this is to help make the content displayed on our Sites more relevant to you. Another purpose is to allow us and our service providers to deliver advertisements or other communications to you that are designed to be more relevant to your apparent interests.For example, if you visit a third party website we work with after vising our website, you will see advertisements about our Services on that website.

How does Ginlong Collect and Use Other Information?

We and our service providers may use Cookies for a variety of purposes, including to:

Help us and third parties obtain information about your visits to the Sites;
Process your orders;
Analyze your visiting patterns to improve our Sites;
Deliver advertising, communications, and content from us and third parties, on our Sites and those of third parties, specific to your interests;
Remember your language and other preferences;
Help you obtain information you are looking for;

Measure how many people use our Sites, and how they use them, to keep our Sites running efficiently and to better understand our Sites’ audiences.

If you register on one of our Sites, or otherwise provide us with your personal information, we may associate that information with other information we collect from or about you or that you provide, information regarding your use of our Sites, or information we receive from or about you from third parties. We will use this combined data for marketing and analytics purposes.

How to manage and remove cookies

How long do cookies stay on my computer/device?

Persistent cookies – these will allow our site to recognise you when you return to our site another time. This provides us with useful analytics that help us to optimise our website and your visits.
Session cookies – these exist just for the life of your current visit whilst you have your browser open. They are not stored on your hard disk and are erased when you exit your web browser.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings – we have provided information below, published by Chrome Help, on how to delete, clear, enable and disable cookies on a Chrome browser.

If you don’t use Chrome or if you want to find out more about cookies, including how to see what cookies have been placed on your device and how to manage and/or delete them, please visit: www.aboutcookies.org or www.allaboutcookies.org.

Delete specific cookies or clear all cookies on Chrome:
You can remove first-party and third-party cookie information and data from your devices. If you remove cookies, things like saved preferences on websites might get deleted.

On your computer, open Google Chrome
In the top right, click the Menu
Click Settings Show advanced settings at the bottom of the page
In the "Privacy" section, click Content settings
Under "Cookies," click All cookies and site data
To delete all cookies, click Remove all
To delete a specific cookie, hover over a site, then click the that appears to the right
You can also choose to remove all cookies created during a specific time period

Allow or don't allow cookies:

You can enable or disable cookies saved by websites

On your computer, open Google Chrome
In the top right, click the Menu
Click Settings Show advanced settings
In the "Privacy" section, click Content settings
Use the "Cookies" section to change your settings:
To block all cookies, click Block sites from setting any data. When you use this setting, most sites that require you to sign in won't work
To allow only first-party cookies and block all third-party cookies, check Block third-party cookies and site data. This setting means that site data cannot be written and read, even if you've added a site to the exceptions list and have chosen to allow its cookies
To allow both first-party and third-party cookies, click Allow local data to be set.

What if I have questions?
If after reading this Cookies Policy you have any questions please reach us at info@ginlong.com

Policy Changes and Updates

We may update this Policy from time to time, and such update is a part of this Policy. If we modify this Policy, we will make it available on or through Ginlong products and services, and indicate the date of the latest revision. We will make reasonable efforts to notify you of the change. Limited by applicable laws, your continued use of Ginlong products and services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Policy.

Services Guarantee

Ginlong is very grateful for the opportunity to provide you with products and services.Since Ginlong was founded, winning and maintaining your trust has always been our service purpose.We promise to respect and protect the privacy and personal information you provide. We also hope that you can understand our privacy protection policies, including how to collect, use and disclose your personal information.

We designate a special team to manage your personal information, includingsystem of protection, dispute resolution, training, contact and other aspects, and report privacy protection related matters directly to the board of directors and the general manager.

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