privacy policy

Ningbo Ginlong Technologies Co.,Ltd. is a limited liability company established in accordance with the laws of the People's Republic of China (hereinafter referred to as "Ginlong" or "we").We attach importance to maintaining and protecting users' personal information.We may collect and use your personal information when you use Ginlong’s products and services.This privacy policy is designed to show you how we collect, store, use and share your personal information.We hope that you will read this privacy policy carefully so that you can make appropriate choices when necessary.

By using Ginlong’s Products and Services, you consent to the privacy practices described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the Ginlong’s Products and Services you use.

What are the informations that we gather from you?

When you use Ginlong’s Products and Services, you may provide us with information about you, including your name, email address, mailing address, mobile phone number, payment information (if you use Ginlong’s Products and Services to engage in purchases or financial transactions), and product data (including model, serial number, installation address, if you require Ginlong to provide after-sales service), etc

Your personal information may contain sensitive informations, such as your race, religious belief, personal health status, gender orientation, etc. When you use our products or services, you may upload or publish such sensitive information through public channels.Please handle such sensitive information with care. If you provide your sensitive information on your own initiative, you agree that we will handle your personal sensitive information in accordance with the purposes set forth in this policy.

Why do we collect your personal information?

We collect your personal information for the following purposes

Authenticate your identity to prevent fraud

Identify your technical service requirements

Confirm the products and services suitable for you

Provide products and services according to your requirements

Comply with the requirements of laws and regulations.

Data security

On the technical side, we use certain physical, organizational and technical protection measures to improve the integrity and security of the information we collect and maintain.In terms of system, Ginlong employees should be trained in the knowledge of security and privacy protection to ensure that they understand the importance of data protection. However, based on the inherent defects of the network and operating risks, Ginlong can not guarantee your information is absolutely safe.

How do we use your personal information?

We collect your personal information for the following purposes

Provide you with services

Help us design new products or provide new services to improve our existing products or services

Used for identification, customer service, security, archiving or backup.

Provide you with relevant advertisements.

Invite you to participate in our product or service survey

How do we share your personal information?

We will not share your personal information with any third party other than Ginlong, except as follows:

Under your authorization

Share your information with Ginlong authorized product or service providers to realize "how do we use your personal information?”

Share your personal information within Ginlong Company to realize "how do we use your personal information?

We may entrust other third parties to provide services on behalf of Ginlong and disclose some of your personal information to affiliated companies or partners.We will strictly prohibit affiliates or partners from using the Shared information for other purposes.

In the future, our business may be merged, acquired, transferred and other new circumstances, in this case, your personal information , relevant accounts, products and services, etc., will be transferred with the business

We will not disclose your information that we collect through Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances: 1) Disclose to the laws and regulations 2) Disclosure required with judicial decisions or legal procedures 3) Disclosure as required by the decision of the government department or the request of other authorized organizations 4) To protect the legitimate rights and interests of Ginlong or its affiliates and other customers (such as paying overdue accounts), etc.

Rights Regarding Collected Information

If you would like to view modify or delete your personal information and view our disclosure records, please contact our account manager or distributor. We will inform you of the reason in time if we are unable to provide relevant information.

When you view, modify or delete your personal information, we may require you to authenticate to ensure the security of your account.

In some cases, you have the right to refuse to provide us with certain information, but we may not be able to provide you with certain products, services or information.To protect the interests of both parties, for example, to ensure that your requirements are implemented and to prove that we provide you with the required information, we may monitor your telephone or email exchanges with Ginlong to ensure the quality of our services.

If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us by sending your request to us by email at support@ginlong.com.

If you do not wish us to share your personal information with Ginlong members, please inform us.In this case, we may not be able to provide you with specific products or services due to the lack of information.

If you are a minor, you should obtain the consent and guidance of your parents or guardians to ensure the correct use of our products and services

Some provisions of this privacy policy may not apply to you in accordance with the laws of your territory.This privacy policy does not exclude or limit any rights you may enjoy under local laws.

Policy Changes and Updates

We may update this Policy from time to time. If we modify this Policy, we will make it available on or through Ginlong Products and Services, and indicate the date of the latest revision. We will make reasonable efforts to notify you of the change. Limited by applicable laws, your continued use of Ginlong Products and Services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Policy.

Services Guarantee

Ginlong is very grateful for the opportunity to provide you with products and services.Since Ginlong was founded, winning and maintaining your trust has always been our service purpose.We promise to respect and protect the privacy and personal information you provide. We also hope that you can understand our privacy protection policies, including how to collect, use and disclose your personal information.

We designate a special team to manage your personal information, includingsystem of protection, dispute resolution, training, contact and other aspects, and report privacy protection related matters directly to the board of directors and the general manager.

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